Their sole purpose is to provide you with information about our privacy practices and to identify note that our service offers vary by region. These privacy policies may be supplemented by additional announcements depending on the pages and services involved.
We collect your personal data when you make a request or a booking in BYT. This includes the following information:
Information from inquiries
When you submit a request in BYT, you will record your name, address, email address, telephone number and optional personal comments. This personal data will be stored together with your request for the planned trip (selected trail, arrival, departure, number of people and rooms, start stage and end stage, additional requests such as mobility, guide, etc.) in BYT.
Information from bookings
When you make a booking in BYT, your name, address, gender, date of birth, nationality, email address, phone number, age and, if the destination country of your booked trip requires it, your passport data will be recorded.
If the booking includes more than one person, enter the name, age, and optional personal comments for each traveler.
When booking, a registration as a customer is also required. In addition to your personal information you enter a personal password, with which you can subsequently view and manage your bookings.
These personal data are stored in BYT together with your booking (selected trail, arrival, departure, number of persons and rooms, start stage and end stage, additional requests such as mobility, guide, etc.). The passwords are stored encrypted and are therefore not visible to the Trail Angels GmbH.
Information with sensitive data
Optionally, you can also enter personal comments for inquiries and bookings. These remarks often concern special meal requests (vegetarian, vegan, etc.) and sometimes intolerances (celiac disease, lactose intolerance, etc.). This information is collected at your personal request, stored in BYT and also transmitted to the accommodations you have booked.
Information from other communication channels
We may collect additional information from you or about you when you communicate with us (chat, email), contact our Trail Hotline (mobile contract with Hofer Telekom) or participate in a survey. This information is not stored in the BYT, but in the software / application used for it: Emails: Outlook; Chat: onWebchat; Online Survey: www.2ask.at
We will keep personal information in an identifiable format at least for as long as it is required by law or regulation or needed for our business purposes (the entire handling of your booked travel). We retain personal information for longer periods of time than is legally required if it is in our legitimate business interests and is not prohibited by law.
The primary reason for this is that in case of a rebooking you do not have to re-register.
We process your personal data for a variety of reasons which are permitted under the data protection laws in the European Economic Area (EEA) and in Switzerland.
Handling of inquiries and bookings
In order to be able to respond to your inquiry in accordance with your wishes, we use your personal data as well as your travel data and make you an offer that we send you by email. The offer is stored in BYT.
If you agree to an offer by email or make an onlinebooking in BYT, we will use your personal data and travel data to complete the booking:
Booking of accommodation
To finalize your booking, we will send parts of your personal information (the names and personal comments of all travelers) and your travel information to the accommodations you have booked.
Marketing and Newsletter
Only after your particular consent. If you sign up for our electronic newsletter, you will regularly receive information by e-mail. In order to send electronic mail, the data of Trail Angels GmbH are automatically determined, stored and processed. If you no longer wish to receive information, you can unsubscribe at any time via a link in the newsletter.
We use eyepin eMarketing software to send the newsletter. eyepin is an offer from eyepin Österreich GmbH, Billrothstraße 52, 1190 Wien. When you register for our newsletter, the data you provide when registering the newsletter will be transmitted to eyepin and stored there. After registering, you will receive an e-mail from eyepin to confirm your registration ("double opt-in"). eyepin offers extensive analysis possibilities on how the newsletters are opened and used. These analyzes are group-related and are not used by us for individual evaluation. eyepin also uses the analytics tool Google Analytics and integrates it in the newsletters if applicable. Further details on Google Analytics can be found in the section "Web analytics using Google Analytics". Further information on eyepin and data protection at eyepin can be found here: www.eyepin.com/de/datenschutz/
If you have your consent, we may share your personal information with affiliates related to the trail you have booked. We do this out of legitimate interest in order to offer you information, products or services that may be of interest to you. You can opt-out of receiving marketing communications from the partner organization by following the unsubscribe instructions in their marketing communications.
Cookies are small files that allow Bookyourtrail.com to store specific user-related information on the visitor's computer while our site is being visited. Cookies help us to determine the frequency of use and the number of users of our websites, as well as to make our offers comfortable and efficient for you. We use session cookies, which are cached exclusively for the duration of your use of our website, as well as permanent cookies in order to record information about visitors who repeatedly access our website. The purpose of the use of these cookies is to be able to offer an optimal user guidance, to recognize visitors and with repeated use to be able to present an attractive website and interesting contents. The content of a permanent cookie is limited to an identification number. Name, IP address, etc. are not stored. A single profile about your usage behavior does not take place. A use of our offers is also possible without cookies. You can disable cookies in your browser, restrict them to certain websites, or adjust your web browser (Chrome, IE, Firefox, ...) to notify you when a cookie is sent. You can also delete cookies from your PC's hard drive at any time. Please note that in this case you will have to reckon with a limited display and limited user guidance of the page.
Bookyourtrail.com uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses so-called "cookies", text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, if IP anonymisation is activated on this website, your IP address will be shortened by Google beforehand within member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data. You can prevent the storage of cookies by a corresponding setting of your browser software; please note that if you do this, you may not be able to use all the features of this website to the fullest extent possible. In addition, you may prevent the collection of the data generated by the cookie and related to your use of the website (including your IP address) as well as the processing of this data by Google by using the link: https://tools.google.com/dlpage/gaoptout?hl=en and download and install the available browser plugin.
On our pages plugins of the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA are integrated. The Facebook plugins can be recognized by the Facebook logo or the "Like-Button" on our site. An overview of the Facebook plugins can be found here: https://developers.facebook.com/docs/plugins/?locale=en_US
Features of the service YouTube are implemented on our website. These features are provided by YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. The integrated videos store cookies on users' computers when the website is called up. If you have disabled the setting of cookies for the Google advertising program, you will not have to expect cookies when accessing YouTube videos. Be aware that YouTube also stores non-personal usage information in other cookies. If you want to prevent this, you have to block this in the browser.
Subject to the limitations of the EEA data protection laws, you have certain rights in relation to your personal data. In particular, you have a right to access, rectify, restrict, contradict, delete and transfer the data. Please contact us if you would like to exercise these rights. If you would like to request access to any personal information that Trail Angels GmbH holds about you, you must provide us with a proof of identity including photo.
We take action in physical, technical and administrative security to protect your personal information against loss, misuse, unauthorized access, transfer and alteration. These security actions include firewalls, data encryption, physical access restrictions on our corporate server and permission controls to access data.
A booking in BYT may not be made by persons who are under the age of majority. We do not knowingly collect any information from minors or other persons who are by law unable to use BYT. If we become aware that we have collected personal information from minors, we will delete them immediately; unless we are required by law to keep the data. Please contact us if you suspect that we have accidentally or incorrectly collected information from a minor.
You can reach our data protection officer under email@example.com
If you are not satisfied with the processing of your request, you have the right to file a complaint with the Data Protection Inspectorate in your country.