The General Terms and Conditions of Travel ARB 1992 – the amendment to the Consumer Protection Act [Konsumentenschutzgesetz] Federal Law Gazette I no. 48/2001 and the Warranty Law Amendment Act [Gewährleistungsrecht-Änderungsgesetz] Federal Law Gazette I no. 48/2001, and in addition to these the Special Terms and Conditions of Travel of Trail Angels GmbH (listed below) – for package holidays (i.e. ski touring, trekking, hiking and biking holidays) apply. For bookings from 1.7.2018, the provisions of the Package Travel Law (PRG) replace the provisions of sections 31b to 31f of the Consumer Protection Act (KSchG).
Jointly discussed by the Consumer Policy Advisory Council of the Federal Minister for Health, Sports and Consumer Protection in accordance with Section 73 Para. 1 of the Trade, Commerce, and Industry Regulation Act 1994 [Gewerbeordnung] and Section 8 of the regulation of the Federal Minister for Economic Affairs in the version dated 1994 on the provisions regarding the exercise of the travel agency industry [Ausübungsvorschriften für das Reisebürogewerbe] (now Section 6, in accordance with Federal Law Gazette II No. 401/98).
The travel agency may act as an agent (Section A) and/or as a tour operator (section B). The agent accepts the obligation to endeavour to provide an entitlement to services from other parties (operators, carriers, hoteliers, etc.).
The tour operator is the company either offering several tourism services at a package price (package holiday/travel organisation) or promising to render individual tourism services as services on its own account, and for this purpose usually providing its own brochures, advertisements, etc. If third party services are arranged (e.g. optional trips at the holiday resort), a company acting as tour operator may also act as agent provided it refers to this function as agent. The following terms and conditions constitute the contractual text usually used by travel agencies acting as agents (section A) or as tour operators (section B) to conclude contracts with their customers/travellers (NB: within the meaning of the Consumer Protection Act).
The following terms and conditions are the bases of the contract (agency agreement) concluded between customers and an agent.
The booking can be effected in writing, by telephone or verbally. The travel agency should immediately confirm verbal bookings or bookings by telephone in writing. Travel agencies should use booking vouchers containing all the essential details regarding the customer's order and referring to the travel advertisement (catalogue, brochure, etc.) forming the basis of the booking. In accordance with Section 6 of the Provisions for the Exercise of the Travel Agency Industry [Ausübungsvorschriften für das Reisebürogewerbe], with regard to its own services or arranged services, the agent must refer to these GENERAL TERMS AND CONDITIONS OF TRAVEL. In the event of differing terms and conditions of travel, he/she must demonstrably advise the customer of these differences and hand them out before the conclusion of contract. If services of foreign contractors (service providers, tour operators) are brokered, foreign law may also apply.
Any person that completes a booking for himself/herself or for a third party is regarded as the customer, and in the absence of declarations otherwise accepts the obligations resulting from the order having been issued to the travel agency (payments, contract cancellation, etc.). When making the booking, the travel agency may request a service charge and a (minimum) deposit. The balance and the reimbursement of cash expenses (telephone expenses, fax costs, etc.) become due when the travel documents (these do not include personal documents) of the respective tour operator or service provider are handed over at the travel agency. Travel organisations accepting bookings are obliged to provide the traveller with a confirmation of the travel contract upon or immediately after the conclusion of contract (travel confirmation).
It is assumed to be commonly known that a valid passport is needed for travelling abroad. The travel agency must inform the customer about the additional corresponding foreign entry regulations concerning passports, visas and health, and upon request about foreign currency and customs regulations if information on these can be obtained in Austria. Otherwise the customer himself/herself is responsible for compliance with these regulations. If possible, the travel agency will take charge of the provision of any visa that might be necessary in return for remuneration. Upon request, the travel agency will if possible provide information about special regulations for foreigners, stateless persons and holders of dual citizenship.
The travel agency is obliged to present the service to be provided by the tour operator or service provider to the best of its knowledge, in consideration of the characteristics of the respective contract that has been arranged and the circumstances in the respective country or place of destination.
The travel agency’s liability covers
The travel agency is not liable for the provision of the service procured and/or obtained by it. Together with the travel confirmation, the travel agency must inform the customer of the company name (product name), the address of the tour operator and if applicable of an insurer if this information is not already contained in the brochure, catalogue or other detailed advertising documents. If it omits to do so, it is liable to the customer as an operator and/or service provider.
If the travel agency violates the duties incumbent on it from the contractual relationship, it shall be obliged to compensate the customer for the resulting damage unless it proves that it has neither acted intentionally nor in a grossly negligent way. For breaches of contract due to slight negligence, the travel agency is obliged to compensate the customer for the resulting damage up to the amount of the commission for the procured business.
The following terms and conditions are the bases of the contract – hereinafter referred to as travel contract – concluded between the booking party and a tour operator, either directly or through an agent. In the event of the contract being concluded directly, the agent’s obligations apply analogously to the tour operator. The tour operator strictly accepts the applicable GENERAL TERMS AND CONDITIONS OF TRAVEL; deviations are highlighted in all its detailed advertising documents in accordance with Section 6 of the provisions regarding the exercise of the travel agency industry.
The travel contract comes into being between the booking party and the tour operator if there is agreement regarding the material parts of the contract (price, service and date). This results in rights and duties for the customer.
A change in the person of the traveller is possible if the replacement person meets all the conditions for participation, and it can take place in two ways.
The booking party’s obligations under the travel contract remain effective if it assigns all or individual claims under this contract to a third party. In this case, the booking party will bear the resulting additional costs.
If the customer is prevented from commencing travel, he/she may transfer the contractual relationship to another person. The tour operator must be informed about the transfer either directly or via the agent within an appropriate period before the departure date. The tour operator may stipulate a specific period in advance. The transferring party and the replacement person will be jointly liable for both the remuneration that is still unpaid and as applicable for the additional costs arising from the transfer.
As well as the duties of providing information which are also applicable to the agent (namely information on entry regulations relating to passports, visas, foreign currency, customs and health), the tour operator must provide sufficient information about the services offered. The service descriptions in the catalogue and/or brochure valid at the time of the booking and the other information contained therein form the subject of the travel contract, unless agreements otherwise have been made when booking. It is, however, recommended that such agreements be recorded in writing.
If travel involves special risks (e.g. expeditions), the tour operator will not be liable for the consequences occurring if the risks materialise outside its scope of duty. The tour operator’s obligation to carefully prepare the trip and to carefully select the persons and companies commissioned with the provision of the individual travel services remains unaffected.
If the service has not been rendered or has only been rendered imperfectly, the customer has a right under warranty. The customer declares his agreement that instead of his/her claim to rescission of contract or price reduction, within an appropriate period the tour operator will provide a fault-free service or improve the imperfect service. Remedy can take place by removing the defect or by providing a replacement service of equal or higher value that receives the customer’s express consent.
If the tour operator or its assistants culpably violate the duties incumbent upon the tour operator from the contractual relationship, the tour operator is obliged to compensate the customer for the damage incurred. Insofar as the tour operator is responsible for persons other than its employees, apart from cases of personal injury it will only be liable if it does not prove that they have acted neither in an intentional nor grossly negligent way. Apart from intention or gross negligence, the tour operator will not be liable for objects that are usually not brought along unless it has taken these objects in custody knowing the circumstances. The customer is therefore advised not to take along objects of special value. It is further recommended that the objects that have been brought along are stored properly.
The customer must immediately inform a representative of the tour operator of any failure in the performance of the contract that he/she notices during the trip. This assumes that the customer has been notified of a representative and that the latter is available on site without considerable efforts. The omission of this notification does not affect the customer’s claims under warranty described under 5.1. This omission can, however, be imputed to him/her as contributory negligence and to this extent can decrease his/her possible claims for damages. The operator must however have informed the customer about this duty of notification in writing, either directly or via the agent. Equally, the customer must have been informed at the same time that any omission regarding this notification will not affect his/her right to claim, but can, however, be imputed as contributory negligence. If applicable and in the absence of a local representative, it is recommended that either the respective service provider (e.g. hotel, airline) or the tour operator itself be informed of failures and a remedy be requested.
For air travel the tour operator will inter alia be liable under the Warsaw Convention and its additional conventions, and for train and motor vehicle travel under the Railway and Motor Vehicle Liability Act [Eisenbahn- und Kraftfahrzeugpflichtgesetz].
In order to simplify the assertion of claims, the customer is advised to obtain written confirmations of the non-provision or improper performance of services or to secure receipts, evidence and witnesses respectively. Consumer warranty claims can be asserted within 2 years. Claims for damages expire after 3 years. In the interest of the traveller, it is recommended that claims be asserted immediately upon returned from the journey directly to the tour operator or via the procuring travel agency, since with increasing delay, difficulties of proof have to be anticipated.
Apart from the legally granted rights of withdrawal, the customer may withdraw without the operator having claims against him/her if the following cases occur before the beginning of the service: If material components of the contract, including the travel price, are changed to a considerable extent. In all cases the frustration of the intended purpose and/or nature of the travel event and an increase in the agreed travel price by more than 10% effected according to Section 8.1 will constitute such modification of the contract.
The tour operator is obliged to immediately notify the customer of the modification of the contract, either directly or via the procuring travel agency, and at the same time to instruct him/her as to the choice available to him/her, of either accepting the modification or cancelling the contract; the customer must exercise his/her choice immediately. If the operator is responsible for the occurrence of the event entitling the customer to the withdrawal, the operator is obliged to compensate the customer.
If the customer does not make use of the cancellation options according to a) and in the event of cancellation by the tour operator without the customer’s fault, the customer may instead of the rescission of the contract request that it be fulfilled by means of participation in any other equivalent trip insofar as the operator is able to provide this service. As well as the right of choice, the customer is also entitled to a claim for damages due to the non-performance of the contract, unless cases under 7.2 take effect.
The cancellation fee is a percentage of the travel price, and its amount depends on the date of the notice of cancellation and the respective type of journey. The travel price or the package price is the overall price of the contractually agreed service. In all cases not mentioned under a), the customer is entitled to cancel the contract in return for the payment of a cancellation fee. In the event of the cancellation fees not being appropriate, they can be moderated by a court.
1. Special flights (charter), group inclusive tours (group package tours using regular services), group coach excursions (journeys lasting several days)
until 30 days prior to departure......................................10%
29 to 20 days prior to departure............................25%
19 to 10 days prior to departure............................50%
9 to 4 days prior to departure................................65%
from 3 days (72 hours) prior to departure.............85%
of the travel price.
2. 2. Individual inclusive tours (individual package tours using regular services), group train excursions (except for special trains)
until 30 days prior to departure.....................................10%
29 to 20 days prior to departure...........................15%
19 to 10 days prior to departure...........................20%
9 to 4 days prior to departure...............................30%
from 3 days (72 hours) prior to departure.............45%
of the travel price.
Special conditions apply for hotel accommodation, holiday apartments, cruises, one-day bus tours, special trains and scheduled flights at special tariffs. These must be listed in the detailed programme.
Declaration of withdrawal:
In the case of withdrawal from the contract, please note: The customer (principal) may at any time inform the travel agency from which the travel has been booked that he/she is withdrawing from the contract. In the event of cancellation, it is recommended that this be done by registered letter or in person with a simultaneous written declaration.
No show applies if the customer does not appear for the departure because he/she does not want to travel or if he/she misses the departure due to any negligence for which he/she is responsible or for any accident that befalls him/her. If it has been clarified that the customer cannot or does not want to make use of the remaining travel service, for the types of travel according to c) 1. (e.g. special flights) he/she must pay 85% of the travel price, and for the types of travel according to c) 2. (e.g. individual inclusive tours) 45% of the package price respectively. If the rates mentioned above are not appropriate, they can be moderated by a court in the individual case.
a) The tour operator will be released from fulfilment of the contract if a minimum number of participants specified in the advertisement is not achieved and if the customer has been notified about the cancellation in writing within the periods mentioned in the travel description or the following periods:
- by 20 days prior to departure for journeys of more than 6 days,
- by 7 days prior to departure for journeys of 2 to 6 days,
- by 48 hours prior to departure for day trips.
If the operator is responsible for the non-achievement of the minimum number of participants to an extent exceeding slight negligence, the customer is entitled to request compensation. This compensation is limited to the amount of the cancellation fee. The assertion of damages exceeding this amount is not excluded.
b) The cancellation takes place due to force majeure, i.e. due to exceptional and unforeseeable events that cannot be influenced by the party invoking force majeure and the consequences of which could not have been avoided despite applying the necessary care. This does not, however, include overbooking, but does include government orders, strikes, war or situations similar to war, epidemics, natural disasters, etc.
c) In cases of a) and b), the customer shall be repaid the amount he/she has paid. He/she is entitled to the right of choice according to 7.1.b, 1st paragraph.
The tour operator will be released from fulfilment of the contract if within the scope of a group trip the customer disrupts the performance of the trip for a sustained period of time by grossly improper behaviour and despite a warning. In this case if it was the customer’s fault, the customer is obliged to compensate the tour operator for the damage it has incurred.
The tour operator reserves the right to increase the travel price confirmed in the booking for reasons independent of its intention if the period between the conclusion of the contract and the departure is longer than two months. Such reasons only comprise changes in the transportation costs, e.g. fuel costs, the dues, taxes or fees chargeable for certain services, such as landing taxes, embarkation and disembarkation fees in harbours and corresponding fees on airports, or the exchange rates to be applied to the particular package. In the event of a price reduction for these reasons, this must be passed on to the traveller. Within the two-month period, price increases may only be effected if the reasons for this have been separately negotiated in the booking and stated on the booking voucher. There can be no price increase from the 20th day prior to the departure date. A price change is only admissible when the agreed requirements apply and an exact description for the calculation of the new price has also been provided. The customer must be immediately notified of the price changes and the circumstances of these. If the price change is more than 10 percent, the customer is entitled to withdraw from the contract in all events without cancellation fees. (See section 7.1.a.).
- For changes for which the operator is responsible, the regulations as specified in Section 5 (legal bases in the event of impairments of performance) will apply.
- If it turns out after the departure that a significant proportion of the contractually agreed services will not or cannot be provided, the operator must make suitable alternative arrangements without additional remuneration so that the travel event can be continued. If it is impossible to make such arrangements or these are not accepted by the consumer for good reasons, the tour operator must, where appropriate, provide the consumer, at no extra cost, with equivalent transport back to the place of departure, or to another return-point to which the consumer has agreed. Furthermore, in the case of non-performance or improper performance of the contract the tour operator is obliged to the best of its abilities to assist the customer in overcoming problems.
Information regarding the names of the travellers and their whereabouts will not be provided to third parties even in urgent cases, unless the traveller has explicitly requested that information be provided. The costs caused by the transmission of urgent messages shall be borne by the customer. Thus travellers are advised to notify their relatives of their exact holiday address.
The sections 7.1. c), formerly b) (cancellation), 7.1. d), formerly c) (no-show) and 8.1. (price revision) listed under Section B are non-binding recommendations of the association under 1 Kt 718/91-3 and as such are now registered under 25 Kt 793/96-3 in the Register of Cartels.
Trail Angels GmbH
Obervellach 15 | 9821 Obervellach | Tel: +43 4782 93093
Entry no. in the bmwfi register of tour operators: 2016/0005
firstname.lastname@example.org | www.trail-angels.com
The following special terms and conditions of Trail Angels GmbH have been translated for information purposes only. In the event of deviations and for all legal purposes, the original German version shall prevail.
Registration for travel always takes place online via the company’s digital Trail Information, Booking and Management System. Once the deposit has been paid (see ‘Credit Card Payments’ section) and the booking confirmation has been sent, the registration is binding. Please note that as the customer, it is your responsibility to familiarise yourself beforehand with your rights and obligations by studying the service provider’s general and special terms and conditions, which represent the contractual and transactional basis of the travel contract.
Payments can be made using the following credit cards: Visa, MasterCard and American Express. When a booking is made online, a deposit of 20% of the total tour price is charged to your credit card. Any travel insurance or additional costs (visa etc.) are payable separately. The remaining balance and any payments incurred for additional services will be charged to your credit card no earlier than 20 days before your travel date, concurrent with the handing over of the remaining travel documents to the customer.
Trail Angels expressly reserves the right to withdraw from the contract should it be impossible to charge the deposit to the credit card provided. If a last-minute booking is made 20 days or less prior to the date of travel, the full amount is payable and will be charged to your credit card. Any costs incurred through this transaction are the responsibility of the customer.
If a booking is made by telephone or via e-mail, the booking is only binding once the booking confirmation has been sent. Please note that as the customer, it is your responsibility to familiarise yourself beforehand with your rights and obligations by studying the service provider’s general and special terms and conditions, which represent the contractual and transactional basis of the travel contract.
Once the booking confirmation has been received, a deposit of 20% of the tour price is due. This must be transferred into the account specified in the booking confirmation within 14 days. Any travel insurance or additional costs (visa etc.) are payable separately. The remaining tour price and any payments incurred for additional services are due no earlier than 20 days before your travel date, and become payable concurrent with the handing over of the remaining travel documents to the traveller.
Trail Angels reserves the right to withdraw from the contract in the event that the account provided has not been verifiably credited with the full deposit before the start of travel. If a last-minute booking is made 20 days or less prior to the date of travel, the full tour price is due, and must be transferred in full into the specified account. Any costs incurred through this transaction are the customer’s responsibility.
The customer may withdraw from the contract at any point prior to the date of travel. It is recommended that you submit your notice of withdrawal in writing. In the event of withdrawal or non-attendance without prior notice (no-show), Trail Angels is entitled to charge cancellation fees (see ‘Cancellation Fees’ section). The customer may put forward a third party to take his/her place, provided Trail Angels is given sufficient prior notice to adjust the booking. The original contract remains unchanged, and remains in force for the customer acting as a replacement. Trail Angels has the right to charge an administration fee of € 50 for applying changes to your booking, including any name-changes (due to marriage, for example). Applying name-changes to existing flight bookings and/or the re-issuing of a plane ticket may incur higher charges, which will be passed on to the customer.
No additional right of withdrawal exists pursuant to the Act on Distance Selling and Off-Premises Transactions [Fernabsatz- und Auswärtsgeschäfte Gesetz] (FAGG).
Divergent from the General Terms and Conditions of Travel (ARB 1992, item 7.1. c)) the following cancellation fees apply:
Cancellation up to 46 days prior to departure: 20%
45 to 31 days prior to departure: 25%
30 to 15 days prior to departure: 50%
14 to 2 days prior to departure: 75%
1 day or less prior to departure: 95%
Higher cancellation charges may apply in certain situations involving additional services or external service providers (for example ‘flight only’ bookings).
In the event that a specified minimum number of participants for a tour has not been reached, Trail Angels has the option of cancelling the tour up to 20 days prior to the tour’s start date. In this case, any deposits paid will be refunded.
Customers are advised to take out luggage, travel and cancellation insurance. Insurance cover is not included in the tour price. Trail Angels offers travellers voluntary travel insurance via the company ‘Europäische Reiseversicherung AG’ (European Travel Insurance). In this case Trail Angels is no more than a mediator, therefore any insurance claims must be made directly to the insurance company. The precise wording of the travel insurance terms and conditions can be found at www.europaeische.at, or can be sent to you on request.
The tours offered and organised by Trail Angels can involve specific characteristics with regards to the local environment and associated dangers, unfamiliar climate conditions and physical exertion. The tour descriptions and assessments of their nature are based on average conditions. The actual walking and travel times can deviate from the information provided, and are dependent on individual pace and local environmental conditions at the time of travel.
As in mountainous landscapes, during travel in unspoiled natural environment unforeseen hazards may arise, for example sudden weather changes, landslides, flooding, avalanches etc. Due to the characteristics of certain tours offered and organised by Trail Angels, there may be times when the original travel itinerary advertised is altered due to weather changes, road or path conditions, official regulations, technical faults, etc. In addition, transport may be impacted or limited by changed flight schedules, temporary transportation defects, vehicle defects etc. Any resulting delays, restrictions or necessary cancellation of itinerary items are associated with the specific nature of the tour in question and can therefore not be entirely excluded as a possible disruption or justification. The customer has been made aware of these circumstances prior to entering into the travel contract, and acknowledges that they form the basis for concluding the travel contract. In the event of any damage arising which forms part of the general bodily risks associated with the implementation of the tour, no claims on the basis of a deficiency can be made within the context of your warranty rights.
Participation takes place at the customer’s own risk, and with the customer’s full awareness of the specific dangers and requirements associated with the type of tour booked. Staying at higher altitudes can cause difficulties for the human body when adjusting. High altitudes, unaccustomed physical exertion and temperatures can place a strain on the cardiovascular system. Customers must also be aware that the medical aid and medical care available are always determined by the specific local conditions depending on the area you are travelling in and the form of travel. If you are suffering from a known physical condition or are unsure about any aspect of your health, Trail Angels recommends seeking medical advice about your state of health prior to your journey. Irrespective of our legal duty to disclose information, it is the travel participant’s own responsibility to adhere to all applicable health regulations. Especially in the case of long-distance travel, the customer should obtain all relevant information regarding vaccinations and protection against infectious diseases well in advance. It is the customer’s responsibility to ensure that the requirements stated in the tour programme are met. Travellers who break off a tour are not entitled to any refund of payments made. Trail Angels advises customers to take out travel insurance.
If a journey involves a travel or tour guide, then in the interest of the safety of the individual tour participants or the group as whole the guide is entitled to confidentially ask tour participants about their current state of health if any intense physical exertion forms part of the tour itinerary. The tour guide may subsequently exclude participants who do not meet the performance requirements for the advertised active tour from individual itinerary items (such as hikes or cycling tours) or the entire tour. Any additional costs incurred as a result are payable by the tour participant.
Unless stated otherwise, the tour starts at the meeting point or accommodation indicated in the respective programme. The tour participant is responsible for arriving at the respective meeting point in good time on arrival and departure and during the trip (in the case of transport services). If a participant experiences an unforeseen delay which prevents them from appearing at the meeting point or accommodation punctually, they should notify the respective Information & Booking Center, and if applicable the respective tour guide (for contact telephone numbers see remaining travel documents). The tour participant must ensure that his/her luggage is well packed, that it is ready at the specified location at the specified time, and that no luggage item exceeds the stipulated maximum weight. Bags, shoes, poles or any other items attached to the outside of the luggage will not be transported; no refunds will be given. The traveller is responsible for marking the luggage with his/her name and home address. Irrespective of our legal obligation to provide information, it is the traveller’s own responsibility to ensure the validity and adherence to all formal requirements of their travel document. The traveller is also responsible for ensuring the safe (weatherproof) storage of this document.
In any natural environment and particularly in the mountains, the weather can change very rapidly. It is each customer’s own responsibility to obtain information about the current weather and avalanche conditions on the upcoming stage of the Trail before setting out, and to take this information into account when planning his/her tour. It is also the customer’s responsibility to observe and evaluate changes in environmental conditions such as weather, avalanche risk, condition of the path, etc., and to decide accordingly (for example, by breaking off a tour) on their own responsibility.
Trail Angels expressly reserves the right to make changes to the tour programme, schedule, guides and individual programme items. As the tours organised by Trail Angels are not off-the-peg standard products, these types of changes cannot be excluded. All promised services should therefore be understood on the basis that service alterations, route changes or postponements might come about for valid reasons such as deterioration of the weather, changes to the road or path conditions, unforeseeable infirmity or illness of group members, changes to the performance ability of the group, necessary vehicle repairs, governmental/magisterial decrees, etc. The tour participant acknowledges this as a part of the general risk inherent in the specific nature of the tour. Arrival at a specific destination is dependent on many factors, and can therefore not be guaranteed in advance, although the relevant Information & Booking Center and, if applicable, the relevant tour guides, will make every effort to ensure that the expected destination is reached, whereby the safety of the tour participant always takes precedence.
Changes within the natural environment must also be taken into account. Depending on the season, a certain route may become more advantageous for the traveller at specific times of the year. In some circumstances, certain paths may no longer exist, might have become inaccessible due to unforeseeable natural occurrences and their consequences (fires, landslides etc.) or have become unattractive (former paths that have been asphalted etc.). However, information about such changes or innovations can only be published in the following season’s catalogue, or as part of the next update of our Online Trail Information, Booking and Management System. In the meantime a new route that is perhaps more interesting or better suited to the character of the Trail might come about for various other reasons, and this might also result in a change. No legal claims may be derived from these changes. Programme and itinerary changes that are the result of force majeure, other unforeseeable natural phenomena, political unrest or any other events outside Trail Angels’ control may incur additional costs (such as additional flights, stays, hotel costs, transportation costs). These are payable by the tour participant and no claims may be derived from these. Wherever possible, Trail Angels will make every effort to offer either a replacement activity or alternative date for any itinerary items in the booking confirmation that have to be changed or cancelled.
For details of the equipment needed by tour participants for ski, hiking and cycling tours offered by Trail Angels, please see the specific descriptions provided for each Trail journey. Paths and hiking trails progress through a variety of vegetation zones and/or climate zones, so appropriate footwear is required. Trainers or sneakers are not sufficient to meet these requirements. Trail Angels tour and travel guides are therefore under instruction to check participants’ footwear in terms of suitability and are, in principle, permitted to exclude participants from individual day tours or the entire trip on the grounds of inappropriate footwear. When booking a self-guided tour (without a tour guide), the traveller is responsible for meeting the relevant requirements. For example, changing weather conditions can lead to cooler temperatures for which travellers require robust clothing such as a warm hat, wind-jacket or rain protection. For sun protection, we recommend bringing a head covering and water bottle. We also highly recommend trekking poles and (due to the length of the tours) a small torch. On cycling journeys, helmets are mandatory.
To ensure an unadulterated experience of nature, travellers are asked to adhere to the instructions of their tour guides, as well as (especially during hiking journeys) to the code of conduct stipulated by the Austrian Alpine Association.
Exclusively the description of the services in the online catalogue / detailed programme page that formed the basis for the booking determine the scope of services. Trail Angels reserves the right to correct printing and calculation errors, and to change the programme of brokered additional services in the destination region. Trail Angels will inform customers of changes to services and programmes as quickly as possible. On the basis of long-term planning and the services advertised in the online travel catalogue and on the website, Trail Angels reserves the right for example to change accommodation providers within the same category or change airlines if this should be necessary for operational and organisational reasons. Airlines reserve the right to make interim landings for technical and operational reasons, or change aircrafts and flight schedules.
For this reason, the flight times stated and shown in the Trail Angels GmbH Terms and Conditions of Travel are non-binding and for information purposes only, i.e. they do not form part of the travel contract. Participants will receive the final flight schedule with the remaining travel documents. Should the traveller extend the journey or book an additional stay at another accommodation, he/she must organise the interim transfer from/to the new hotel himself/herself, and this is not included in the tour price.
Trail Angels accepts no liability for photos or text sent in by travel participants. Trail Angels does, however, reserve the right to publish such images for illustrating brochures and websites designed by Trail Angels, without request, without showing the name and without paying a publication fee. No claims can be derived from this.
By entering into the travel contract, the customer agrees in accordance with Section 78 Para. 1 of the Copyright Act [Urhebergesetz] that photographs of himself/herself within the context of a tour that have been sent in may be stored by ‘Trail Angels GmbH’ and used within the context of business operations unless the participant expressly refuses such consent. In particular the participant consents to these being shown on the website, in social media, brochures, promotional material, etc.
All content published at www.trail-angels.com and www.bookyourtrail.com and all content featured in the online travel catalogue is protected by copyright. Any unauthorised commercial use of the content or any copying, distribution, transmission, exhibition, reproduction, publication or the production of derived works or forwarding of the content to third parties for commercial purposes is expressly forbidden.
In the event of insolvency, the package holidays organised by Trail Angels are secured by means of insurance provided by ÖHT (Österreichische Hotel- und Tourismusbank Ges.m.b.H., Parkring 12a, 1010 Wien, Austria) in accordance with the Travel Agency Insurance Ordinance (RSV).
The insurance applies to:
a) payments already made for travel services that have no longer been provided and
b) b) necessary expenses for the return journey
The insurer’s liability towards the tour participant is limited to the package price paid and, in the event of a claim, to the total sum insured. Should the sum insured not be sufficient to satisfy all claims, the travel participants’ claims will be met with the pro rata share. In the event of insolvency, all claims must be registered with the liquidator, ‘TVA-Tourismusversicherungsagentur’ within 8 weeks. Failure to do so will result in a loss of eligibility.
Baumannstraße 9/8, A-1030 Wien
24h-Emergency Number: +43 1 361 9077 0
Trail Angels bears the seal of approval of the Austrian Federal Economic Chamber, and is listed in accordance with the Travel Agency Insurance Ordinance in the register of tour operators under the number 2016/0005. Our guarantor with regards to the insolvency insurance is ÖHT (Österreichische Hotel- und Tourismusbank Ges.m.b.H., Parkring 12a, 1010 Wien, Austria). This corresponds to Germany’s travel insurance certificate.
Trail Angels GmbH, Obervellach 15, 9821 Obervellach, Tel. +43 (0) 4782/930 93, email email@example.com is listed in the register of tour operators of the Federal Ministry of Economy, Family and Youth under registration number 2016/0005.
The place of jurisdiction is the district court in Klagenfurt with competence for the matter, which counts as the place of jurisdiction for any assertion of claims made by travel participants arising from a tour organised by Trail Angels. The travel contract law is subject to Austrian law, with the express exclusion of the UN Convention on Contracts for the International Sale of Goods.
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Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.